5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have an image in mind of exactly what their contract security force will look like, but too often what they get is not what they envisioned. What we have discovered is that most security guard companies are capable of supplying the support that property supervisors want, but too often do not due to a lack of continuing quality control processes.
Safety guard companies are unlike any seller a home manager usually hires. If you employ a painter, then you can see whether they are doing their tasks by looking at the walls. However, when you employ a security guard business, how often can you determine if the protector company is performing their job which includes running background checks and drug screenings, providing great training to your guards, and efficiently monitoring and supervising your guards. In most cases they likely are, but it’s important to employ a method of verification and quality control to make sure that problems associated with the lack of performing these tasks do not begin to happen.
In this article we will talk five (5) easy steps to enhancing your security guard service and achieving everything you picture as your ideal office security guard.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified level of training before they can begin working as security guards. If your state is among those states, make sure your security guard company is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the type of training that’s being supplied by your security company and inquire does it seem decent.
Additionally, is the security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another excellent method to screen if the protector is a good match for your property is to conduct a short”interview” to get a feel for the guard and to explain your expectations. This initial conversation can tell you a lot about what to expect from that shield and it provides you a chance to request another shield if you think it is essential.
Assess Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces every shield to the business itself, in several cases the guard’s orientation to his assigned property is not quite as complete. We predict the orientation to the assigned property”Site Specific Training”. Find out what your site specific training looks like:
• Can it happen at your premises?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security company double bank?
Determine the answer to every one of these questions and be sure they match what you feel is sufficient. You should even think about sitting in on your security guard company’s orientation and also your site specific training to acquire an understanding of what goes on preparing a shield to operate at your premises.
Review Your Guard’s Supervision
Protect supervision is among the more important factors of good security guard support. When security companies deliver poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the protector to understand and better understand their duties. When the guards are not being supervised, they begin to feel their job is not significant and they begin to see themselves as less of a region of the security group. When guards do not feel like part of your group it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract does not demand onsite oversight, how can your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, the 2 methods of remote supervision that prove most effective are: Officer Check-Ins
In case your guards are required to produce rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they’re on your premises. These tracking systems allow the security guard business to track the time and log the activity of these guards while they’re making rounds to various areas on your premises. Many Officer Tour Tracking Systems can create reports which enable the security guard company to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be given with an updated version of those reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the security guard company provides a method of making sure each guard is safe and alert. Using guards check-in frequently together with the security guard business, at least each 30 minutes, guards feel their safety is important and being awake and attentive is an significant part their job.
Inspect Your Guards
After hours inspections of your guards are almost always great ways of finding out just what is happening with your security as you are not there. Through these inspections, be sure to ask your security guards questions about their duties and responsibilities to make sure they understand their tasks. In fact, we suggest having your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a licensed security adviser as part of your continuing security program. Remember, when choosing a security adviser be sure the adviser is not really a security guard business. If so, your audit is sure to turn up problems with your current security guard business.